terms

Terms & Conditions

Last updated: 07 October 2025

These Terms & Conditions (“Terms”) set out the agreement between ScrapTrak (“we”, “us”, “our”) and the person or business using
our website scraptrak.co.uk and services (“you”, “your”). By requesting a quote, booking a collection, selling a
vehicle to us, or using our Website, you agree to these Terms. If anything is unclear, please contact us before proceeding.

1) Who we are

ScrapTrak
Dundas Spur, Hilsea, Portsmouth, PO3 5NX, United Kingdom
Phone: 0333 050 0500 • Email: quotes@scraptrak.co.uk

2) Definitions

  • ATF — Authorised Treatment Facility licensed to depollute/dismantle end-of-life vehicles.
  • CoD — Certificate of Destruction issued by an ATF when a vehicle is destroyed.
  • Quote — an indicative price we provide based on information you supply; not a binding offer to purchase.
  • Vehicle — the motor vehicle you own and intend to sell/scrap through us, including any parts and accessories present at inspection.
  • Collection — the arranged visit by our driver/agent to inspect, pay for and remove the Vehicle.

3) Scope of services

We provide quotations to purchase end-of-life vehicles for scrap or salvage and, where agreed, arrange free local collection, handle DVLA notification and, where applicable,
arrange for issue of a CoD via an ATF partner. We are not providing mechanical or body repair services and we do not provide legal or tax advice.

4) Using our Website

You agree to use the Website lawfully. Content is provided “as is”. We may change or withdraw any part of the Website without notice. Our
Privacy Policy and Cookie Policy explain how we handle personal data and cookies.

5) Getting a quote

  1. Accuracy: Quotes rely on details you supply (VRM, postcode, make/model, whether it starts, catalyst/alloys present, missing parts, damage, access/height limits, parking restrictions). You confirm the information is true and complete.
  2. Non-binding: Online/phone quotes are indicative. They are not an offer to buy. We confirm a final price after on-site inspection/verification.
  3. Validity: Unless stated otherwise, a quote is valid for 7 calendar days. Market conditions may require re-pricing after this window.
  4. Photos: Supplying current photos can help us firm a quote and avoid changes on the day.

6) Your responsibilities

  1. Ownership & authority: You confirm you are the legal owner or legally authorised to sell the Vehicle free of undisclosed finance, liens or third-party interests. You agree to provide reasonable proof if requested.
  2. Condition disclosure: You must disclose material issues (e.g., catalyst removed, wheels missing, major structural damage, severe flood/fire damage) and access constraints (e.g., underground car park height, locked brakes, immobile steering, private restrictions).
  3. Documentation & ID: You will provide photo ID (required under UK scrap rules). V5C logbook is helpful but not always essential; we will advise steps if missing. Where finance is outstanding, you must tell us in advance.
  4. Personal items: Remove all personal belongings before collection. We are not responsible for items left in the Vehicle after removal.
  5. Road status: If the Vehicle remains on the road prior to collection, you remain responsible for tax/insurance/permit compliance until we take possession.

7) Inspection, price adjustment & refusal

  1. Verification: On arrival we verify identity, Vehicle details and condition. We may test essential functions relevant to safe removal.
  2. Adjustments: If the Vehicle materially differs from the description (e.g., missing catalyst/wheels, additional major damage, hazardous fluids/spillage, significantly different model/derivative), we may adjust or withdraw the quote. We will explain the reason and present a revised offer.
  3. Right to refuse: We may refuse to purchase/collect a Vehicle where we reasonably suspect it is stolen, subject to finance without disclosure, unsafe to load, illegally modified, or presents unacceptable health/safety/environmental risk.
  4. Aborted collection: If we are unable to complete collection due to inaccurate information or the Vehicle being unavailable, we may apply a reasonable aborted collection fee to cover wasted travel/time where lawful and proportionate. We will advise any such fee in writing.

8) Collection & access

  1. Free local collection: Where advertised, free collection applies within our standard service area and for Vehicles reasonably accessible by our equipment. Unusual access requirements may require special arrangements.
  2. Permits & permissions: You are responsible for any parking permits, gate/estate codes or third-party permissions needed to access/remove the Vehicle. Tell us in advance if there are restrictions.
  3. Waiting time: We allow a reasonable waiting time at the collection address. Extended delays caused by lack of access, keys or ID may require re-booking.
  4. Health & safety: We may refuse to operate where loading would be unsafe (e.g., unstable ground, steep slopes, dangerous fluids, active leaks). We may require issues to be remedied before proceeding.

9) Title transfer & risk

Title to the Vehicle passes to us upon completion of identity checks, signing of the purchase/collection record and successful confirmation of payment receipt.
Risk transfers at the same time. Until then, the Vehicle remains your property and responsibility.

10) Payment

  1. Method: We pay by instant bank transfer (Faster Payments) to the payee details you provide. We do not pay cash.
  2. Timing: Payment is initiated on collection after verification. Funds typically clear within minutes; banking delays outside our control may occur.
  3. Payee details: You are responsible for providing correct bank details. We are not liable for loss resulting from incorrect information supplied by you.
  4. Fraud prevention: We may withhold or delay payment if we reasonably suspect fraud, stolen property, or identity irregularities, pending investigation or instructions from authorities.
  5. Finance/settlement: If disclosed finance is outstanding, we may deduct or arrange direct settlement with the finance party where agreed in writing. We cannot proceed if undisclosed finance is discovered.

11) DVLA notification & CoD

  1. Notification: We support DVLA notification when we acquire the Vehicle or it is scrapped via an ATF partner. You remain responsible for ensuring DVLA records are updated. Keep any confirmation provided.
  2. CoD: Where your Vehicle is destroyed at an ATF, a Certificate of Destruction is issued for your records. CoDs are not issued where the Vehicle is not destroyed (e.g., sold for salvage or repair).

12) Cancellations & cooling off

  1. Before collection: You may cancel a booking by contacting us. Please give as much notice as possible. If we have incurred non-recoverable costs (e.g., special equipment/third-party bookings), we may seek reasonable recovery of those costs where lawful.
  2. Consumer rights: Where the Consumer Contracts Regulations apply, you may have a 14-day cooling-off period for off-premises contracts for services not yet performed. By requesting a specific collection date within the cooling-off period, you ask us to begin supplying services and acknowledge you may lose the right to cancel once services have been fully performed.

13) Prohibited items & environmental matters

  1. Hazardous contents: Vehicles presented with hazardous waste (e.g., loose fuel containers, chemicals, asbestos) may be refused. You must not present a Vehicle in a condition that breaches environmental law.
  2. Parts removal: If you intend to remove valuable parts prior to sale, notify us before quoting. Significant stripping (e.g., catalyst/wheels) generally reduces the price and must be carried out legally and safely.

14) Warranties & disclaimers

Except as expressly stated in these Terms, the Website and our quotations are provided on an “as is” basis. We do not warrant uninterrupted or error-free operation.
Nothing in these Terms excludes or limits any statutory rights that cannot be excluded under applicable law.

15) Liability

  1. We are not liable for: (a) losses caused by inaccurate information provided by you; (b) indirect or consequential loss; (c) loss of profits, revenue or goodwill; (d) banking delays outside our control.
  2. Our total liability for claims arising out of a particular transaction is limited to the price paid for that Vehicle, except for death/personal injury caused by our negligence or fraud, where no limit applies.

16) Complaints

We aim to resolve issues quickly and fairly. Please email complaints@scraptrak.co.uk with your job reference,
details of the concern and any supporting photos. A senior manager will review and respond promptly.

17) Intellectual property

All Website content (text, graphics, logos, design) is owned by us or our licensors. You may not copy or redistribute content without permission, except as permitted by law.

18) Third-party sites & services

Our Website may link to third-party sites or use third-party services (e.g., maps, analytics). We are not responsible for their content or practices. Their terms and privacy policies apply.

19) Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will reflect changes. For material changes affecting a booking you’ve made, we will notify you using the contact details you provided where reasonable.

20) Governing law & jurisdiction

These Terms and any disputes arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK you may have the right to bring proceedings in your local courts.

21) Contact

Questions about these Terms? Contact:
ScrapTrak • Dundas Spur, Hilsea, Portsmouth, PO3 5NX • 0333 050 0500 • quotes@scraptrak.co.uk

Guidance note: These Terms govern the relationship between ScrapTrak and sellers using our Website and collection service. They are not legal advice. If you are unsure about your rights or obligations, seek independent advice.